Once payment has cleared, we will dispatch your order. Most often our products are in stock and available for immediate delivery. Please pay attention on the availability notification on the product sheet of all items. We generally ship orders within 10 business days, unless otherwise indicated. Once your order has shipped, you will receive an email notification with tracking information.
Shipping times should take between 2-3 days for Belgium and from 3-10 days elsewhere, depending on the destination.
If the product ordered is not available or is out of stock without being communicated correctly on the product pages separately Arthur and Friends undertakes to inform the customer as soon as possible and to indicate when the product will be available. The customer may, at its option, wait for the availability of the product or obtain a refund.
Delivery shall be deemed to have been made when the products are delivered to the carrier. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute evidence with regard to transport and delivery. In the event of undelivered products due to Customer absence or wrong address (twice!), the products will be returned to Arthur and Friends which reserves its right to refund to the Customer the price of the products.