WARRANTY & RETURN
The warranty period specified by law applies. In the event of a product fault that is covered under the terms of the warranty, we shall repair the products, supply a replacement or refund the purchase price at our discretion.
Arthur and Friends offers the high quality product. We take great care in making each piece. We inspect all pieces prior to shipment to make sure its perfect before shipping to our customers. If a shipment arrives with the appearance of shipping damage or a manufacturing defect, please notify us immediately (within 24 hours) at firstname.lastname@example.org and we will do our best to resolve whatever issue there is as quickly as possible.
If the Customer is not satisfied with the product he/she can return it within seven (7) working days of delivery receipt. The Client must inform Arthur and friends by e-mail about the return. Customer after consultation with us can send the Order back on the given address. Arthur and friends reserves the right to refuse a returned product if the customer has not contacted us beforehand. Any goods returned must be returned in its original packaging, in the condition in which Costumer received them, shall neither have been used, nor have suffered any damage. Arthur and Friends is unable to accept returns or offer an exchange or a refund for items that are not returned in exactly the same condition that they were purchased.
Arthur and Friends shall refund the Customer of the purchase price of the product(s) within thirty (30) days from the return product(s) is received. The delivery costs are not refundable. Arthur and Friends will not be held responsible for the refund or the compensation of Products that have been lost, stolen or damaged.